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Shipping policy

 

When will my order be shipped? 

  • All in-stock items will be shipped within 2-3 business days via USPS or UPS with a tracking number. 
  • All hand-made or fine jewelry may require up to 6 weeks to fulfill and will be shipped once completed via USPS or UPS with a tracking number. 

Will my package be insured? 

  • Single items valued over $300 will be fully insured. If you would like to add insurance to your package that is valued under $300, please reach out to us atcontact@kamaria.com and we will create a custom label for you with insurance for an additional fee. 

Help! My package is lost! 

  • Although our clients have experienced shipping delays, so far, all packages have eventually been successfully delivered, sometimes up to 4 weeks later. 
  • We encourage you to talk to your local mail carrier to see if the package was delivered.  You can also request a trace on the package via:https://www.usps.com/help/missing-mail.htm 
  • KAMARIA is not responsible for shipping new replacements, though it may be considered on a case-by-case basis after 4 weeks go by and the package is still not delivered. 

My package says “delivered” but I have not received it! 

  • We kindly ask that you check in with your neighbors, search around your mailrooms, and contact your local mail carrier and post office to find out if the package was misplaced upon delivery. 
  • If you still have not found the package, please reach out to us atcontact@kamaria.com and we will try our best to assist you. 
  • KAMARIA is not responsible for any lost or stolen packages once they are marked as “delivered.” 

I am an international customer. Will I be responsible for duties and tariffs? 

  • All international customers outside the USA are responsible for any additional tax, duty, and freight fees incurred by customs upon arrival. Kamaria, LLC cannot collect or pay these charges as they vary for each country.  
  • If you would like to prepay duties and taxes, please email us at contact@kamaria.com and we will create a custom invoice for you that includes this fee before delivery. However, we are not responsible for any unforeseen charges related to international shipments.