Black Onyx Heart Necklace With Crystals

• Shipping
• Exchanges + Repairs
• Care Instructions

• SHIPPING

  When will my order be shipped?

  All in-stock items will be shipped within 2-3 business days via USPS or UPS with a tracking number. All hand-made or fine jewelry may require up to 6 weeks to fulfill and will be shipped once completed via USPS or UPS with a tracking number.

  I am an international customer. Will I be responsible for duties and tariffs?

  All international customers outside the USA are responsible for any additional tax, duty, and freight fees incurred by customs upon arrival. Kamaria, LLC cannot collect or pay these charges as they vary for each country. If you would like to prepay duties and taxes, please email us at contact@kamaria.com and we will create a custom invoice for you that includes this fee before delivery. However, we are not responsible for any unforeseen charges related to international shipments.

• EXCHANGES

  In the rare occasion that you are not 100% satisfied with your order, we offer an exchange for store credit within 10 days of delivery. All exchanges may also be subject to an additional restocking fee of up to 8%. Please email us at contact@kamaria.com to initiate an exchange.

  The following items cannot be exchanged:

  1. Sale or promotional items
  2. Custom, personalized, or made-to-order items
  3. Items from a third-party vendor or retail partner. Please refer to their own return and exchange policy.

  We will ship your new product once we receive your exchange in its original conditional (new, unworn, clean, and not damaged) with secure packaging.

  We are unable to refund your original shipping charges unless we shipped the product to you in error.

  Once your package has shipped and is in the hands of the carrier, damage or loss of property is no longer in our control. If a package is lost in the mail or stolen from your property, contact your local carrier to file a claim. For your protection, we recommend buying adequate insurance to cover damage or loss of goods during shipment.

  REPAIRS

  Please notify us immediately upon receipt of goods if the item has been damaged in shipment.

  For all other repair requests, please contact us at contact@kamaria.com to initiate a repair request and include images of the damage within 30 days of delivery. Items that are damaged will be repaired at our discretion and may include an estimate of repair costs.

  Please do not send us product until you receive a confirmation from us that we will make the repair.

  We request that the client pays for shipping to us and we can cover the shipping fees when we send the repaired item back to you. Tips or donations to Restore Dignity (Venmo: @restoredignity) are always welcome!

• CARE INSTRUCTIONS

  Every piece of Kamaria Jewelry is made from 925 silver, gold, and gemstones. Following are instructions on how to take care of your jewelry to maintain its original quality:

  1. Always protect your jewelry from household chemicals, harsh soaps, sunlight, and excessive heat and cold.
  2. Remove your jewelry when washing your hands and bathing. Apply perfume or hairspray before putting on your jewelry.
  3. Be gentle with your jewelry when taking it on and off and avoid excessive pulling, twisting or tugging.
  4. Store your jewelry in a soft container such as pouch or lined box with an anti-tarnish strip. Try to keep pieces wrapped separately so they don’t scratch each other.
  5. Your jewelry will age and tarnish naturally. In order to maintain your jewelry’s original condition, clean your jewelry regularly using a professional jewelry cleaning product. Please read the manufacturer’s instructions carefully.
  6. Your jewelry will age and tarnish naturally. In order to maintain your jewelry’s original condition, clean your jewelry regularly using a professional jewelry cleaning product. Please read the manufacturer’s instructions carefully.
  7. Never go swimming wearing your jewelry, as chlorine in swimming pools can cause damage to all metals, including erosion and discoloration.
  8. Many common chemical products such as cleaning products, face washes, perfumes, hairsprays, nail polishes, hand sanitizers, hand lotions, gardening chemicals, and even excessive perspiration can damage jewelry. Avoid activities which use these products when wearing jewelry.
  9. Do not use chemically treated polishing cloths on our jewelry, except items that are sterling silver without plating
  10. We do not recommend using these products on our jewelry as they may be too harsh.

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  STERLING SILVER

  Our sterling silver jewelry is made with 925 silver. To keep the jewelry looking bright and polished, keep all jewelry away from harsh chemicals like household cleaning fluids as they create abrasions and reduce the lustre of the metal. Cleaning silver jewelry is best done with a professional jewelry cleaning product. Thoroughly dry your silver jewelry after exposure to water. Also adhere to all General Care instructions.

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  GOLD PLATED

  Our gold-plated jewelry has a thin layer of 14 or 18 carat gold on top of sterling silver. All plating can wear off over time. Since we only use precious metals, the silver metal can show through, but will never turn green or tarnish like brass. Please use gentle cleaning products as other substances may be too strong and remove the gold. We suggest that you do not wear gold-plated jewelry in the shower and make a habit to remove it every day. To clean, use a mild dishwashing liquid diluted in water. Use of a polishing cloth or strong jewelry cleaner is not recommended as it may remove the plating. Also, adhere to all General Care instructions.

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  GOLD

  Keep gold jewelry away from harsh chemicals like household cleaning fluids as they create abrasions and reduce the lustre of the metal. Cleaning gold jewelry is best done with warm water and detergent free soap. Thoroughly dry your jewelry after exposure to water. Also, adhere to all General Care instructions.